Original Title: 'Activating Outlook' Outlook does not recognize the product key I used to activate Microsoft Office for Mac 2011. I called the phone number before 6 a.m. PST as I am on the East Coast. I get error messages from the number when I tried to call later according to technician's advice. I need a working phone number for the product and someone who speaks and understands American English. Does anyone have a phone number or live chat link other than (888) 652-2342? -------------Problems Reply------------ Office Installation and Activation Support (800) 936-5700 Category: Views: 1 Time:2012-10-28. Office 2019 (for both Windows and Mac) is a one-time purchase and does not receive feature updates after you purchase it. Office 2019 includes a meaningful subset of features that are found in Office 365, but it's not part of Office 365. It required me to activate its license and failed on every attempt I made at this. Outlook was then able to activate its license with Microsoft and then ran without a red title bar in the application that I purchased my laptop in 2013, installed with the purchase was Microsoft Office Home and Student. Hi david, could you confirm the following information? 1. how did you upgrade office for mac 2016? Did you download the installation file from the office 365 portal? Could you check if you have been assigned the “ the latest desktop version of office” license via this link: (under account info > assigned licenses)? Setup chromecast for mac. 3. what’s the full error message? Could you share a screenshot with us? To upload screenshots, you can click use rich formatting at the bottom and then click the icon of insert media. Thanks, eric yang. Hi David, Since you can activate Office normally using the test account, it seems that the issue is related to your account. In order to further investigate the issue, I'd like to collect the following logs: 1.Go to the following path to get the Office 365V2 Log: ~/Library/Containers/com.micosoft.Office365ServiceV2/Data/Library/Caches/Microsoft/uls/ com.micosoft.Office365ServiceV2/logs 2.Go to the following path to get Outlook application’s log: ~/Library/Containers/Com.microsoft.Outlook/Data/Library/Caches/Microsoft/uls/Com.microsoft.Outlook/logs Please also provide us with logs for other application, like Word for Mac, Excel for Mac, etc. You can go to the path above after replacing the 'Outlook' with 'Word', etc. 3.Gathering a system report by referring to To protect your privacy, I have sent you a private message to collect the logs. Please access it via the steps below: 1. Go to the Your details section on the right side of the community site. Click Private messages. Click the subject title of the response to read the message. Best regards, Mills. Download latest version of eclipse for mac.
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